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| Computer Problem Report Form 1. Describe your problem:________________________________ ______________________________________________________ 2. Now, describe the problem accurately: ______________________________________________________ ______________________________________________________ 3. Speculate wildly about the cause of the problem: ______________________________________________________ ______________________________________________________ 4. Problem Severity: a. Minor__ b. Minor__ c. Minor__ d. Trivial__ 5. Nature of the problem: a. locked-up__ b. frozen__ c. hung__ d. strange smell__ 6. Is your computer plugged in? Yes__ No__ 7. Is it turned on? Yes__ No__ 8. Have you tried to fix it yourself? Yes__ No__ 9. Have you made it worse? Yes__ 10. Have you had "a friend" who "Knows all about computers" try to fix it for you? Yes__ No__ 11. Did they make it even worse? Yes__ 12. Have you read the manual? Yes__ No__ 13. Are you SURE you've read the manual? Maybe__ No__ 14. Are you ABSOLUTELY SURE you've read the manual? No__ 15. If you read the manual, do you think you understood it? Yes__ No__ 16. If "Yes", explain why you can't fix the problem yourself. _________________________________________________________ _________________________________________________________ 17. What were you doing with the computer at the time the problem occurred? _________________________________________________________ _________________________________________________________ 18. If you answered, "Nothing", then explain why you were logged in: _________________________________________________________ _________________________________________________________ 19. Are you sure you're not imagining the problem? Yes__ No__ 20. Does the clock on your home VCR blink 12:00? Yes__ No__ 21. Do you have a copy of "PC's For Dummies"? Yes__ No__ 22. Do you have any independent witnesses to the problem? Yes__ No__ 23. Do you have ANY electronic products that DO work? Yes__ No__ 24. Is there anyone else you can blame this problem on? Yes__ No__ 25. Have you given the machine a good whack on the top? Yes__ No__ 26. Is the machine on fire? Yes__ No__ 27. Can you do something else, instead of bothering me? Yes__ |
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