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| Technical Support -=-=-=-=-=-=-=-=-=- A while ago I was interning in the IS department of (company), which prided itself on a highly-capable tech support staff (and the whole department has since been out of resources, but that's another story). One of the major facets of the support program was "Support Stress Management." Somebody had a brainstorm and realized that most people who are absolute morons don't like having this fact pointed out to them, and thus a program was started to train people in how not to express extreme frustration while still on the phone. It didn't always work out as planned. One afternoon, I was walking past one of the support cubicles when I heard a loud thumping. I looked in to see a grimacing tech violently beating his coffee mug against the wall while clutching the phone in a white-knuckled, shuddering grip. He put the phone back to his ear, listened for a few seconds, then quite calmly said "No, ma'am, that noise was just part of our system software." |
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